DFRNT How-To Guides

Start with your jobNot sure which app you need? Pick what you do.

Taking bookingsYou answer the phone or the inbox and put jobs into the system for customers. comingDispatchingYou watch the board, assign work to drivers, and keep jobs moving. comingRunning operationsYou set up routes and zones, manage the daily plan, and handle exceptions. comingAccounts and billingYou invoice customers, pay contractors, and reconcile the numbers. comingManaging couriersYou add and maintain drivers and contractors, and their pay setup. comingAdministering the systemYou configure the platform for your company — rates, users, settings and integrations. comingDrivingYou are a courier or driver using the portal and the driver app. coming

App Hub

Not sure where to start?

New to the system? Start with signing in and finding your way around — ten minutes there saves an hour later.
Know the job but not the app? Open Start with your job above and pick what you do — it points you at the guides for your work. If you already know the app, its tile is in the grid, in the same place as on your App Hub.
Looking for one task? Use the search box. Guides are named the way you would ask the question — “book a job”, “set up a client”.
Learning your way around? Doing the work in the sidebar follows a job from booking to invoice, in order.

A note on how these are written

The platform is set up differently at every company. Anything that depends on your company’s configuration is flagged in the guide that mentions it, and collected on one page: What varies at your company. If a guide does not match your screen, check there first — most mismatches are configuration, not error.

If a menu path in a guide does not match your screen, check Where to find things — menus do get reorganised, and that page is the single place they are recorded.