Set the task list to refresh itself

Making the board and the task list update on their own, instead of pressing refresh.

Before you start

Automatic refreshing is off unless someone turns it on. If your board is not updating by itself, that is the expected starting state rather than a fault.

Steps

1. Open Dispatch.
2. Open Dispatch›Settings from the toolbar.
3. Find the refresh intervals. There is more than one:
   • the board — the job list itself
   • the tasks — the task list (on the rebuilt Dispatch page only)
   • the driver locations — the map
4. Pick an interval for each one you want updating on its own. The choices run from 30 seconds up to 15 minutes, in 30-second steps. Disabled is also in the list, and is what each one is set to until you change it.
5. Save.

A shorter interval is not automatically better. Every refresh is a request to the server, and on a busy board a very short interval can make the screen feel worse rather than better. 30 seconds is a reasonable starting point; lengthen it if the page feels heavy.

Why it keeps switching itself off

This is the part worth understanding, because it looks like a fault and is not.

The interval is remembered in your browser, on that computer, for your login — and nowhere else. It is not stored on your company’s account.

So it will appear to reset to Disabled whenever:

• you use a different computer
• you use a different browser on the same computer
• you use a private or incognito window
• your browser data is cleared, by you or by an IT policy
• someone else logs into the same computer with their own login

When the saved value cannot be found, the setting falls back to Disabled, silently. Nothing warns you, and the board simply stops updating on its own.

If it keeps happening

Set it once more on the machine you actually use, and check it after any browser or machine change. If your organisation clears browser data automatically, expect to set it again each time — and tell DFRNT, because that is worth them knowing.

Good to know

Automatic refreshing starts off, and the setting is always per-person, per-browser. Whether you get a separate Tasks interval depends on which Dispatch page you are on — the rebuilt page has one; the previous page refreshes tasks along with the board. See Dispatch for how to tell which page you are on.

If something goes wrong

You set it and the board still is not updating. Confirm it saved by reopening the settings — if it reads Disabled again, the value is not being kept, which usually means browser storage is being cleared.

It works on one machine but not another. Expected. The setting does not travel with your login.

The task list is not refreshing but the board is. On the rebuilt page they are separate settings. Set the Tasks interval too.

Related

• Dispatch